Your Safety


Telecare is a home safety and security system that allows residents to live independently, and provides the means of summoning assistance in times of need.

Maintaining Independence

The basic equipment consists of a small unit that connects via a telephone line and a personal trigger alarm which can be worn or attached to clothing. Other monitoring sensors can then be linked wirelessly.

These include, linked smoke and heat detectors, fall and flood detectors and a wide range of movement sensors. The system is monitored 24 hours a day by an Alarm Receiving Centre (ARC) and if a sensor is activated, or the personal trigger is activated, then a trained call handler will take the most appropriate action, be it calling the emergency services or contacting a carer or family member.

Telecare Self-Check Online Tool

An online tool has been developed to help you find out what telecare services householders might benefit from and who to contact about telecare in their local area. The Telecare Self-Check Online Tool has been developed by NHS 24, Scottish Government, NHS inform and local Telecare Services.

“This is an easy to use online tool that allows you to find helpful information on telecare services in your area that could help you live independently at home for longer. The tool asks between six and 12 questions and will take about five minutes to complete. Once you have completed the tool you will be given useful information relating to your answers.”  NHS Inform.

To improve fire safety within the home, linked fire detection within a property, backed up by a Home Fire Safety Visit (HFSV) ensures residents are afforded added protection. This joint approach to HFSVs will ensure that our personnel are deployed in a targeted manner.

Further Information:

The Telecare package that each householder receives is customised to ensure that they benefit fully from the available sensors, regardless of their disability or vulnerability. The list below is not exhaustive but does give examples of some of the groups of people who would benefit from having a Telecare system in place:

  • Those who live alone
  • Those with disabilities, including mental health issues such as dementia
  • Those with learning difficulties
  • Those with sensory impairment
  • Those with limited mobility
  • Those who are frail
  • Those who are at risk from falling

To improve fire safety within the home, linked fire detection within a property, backed up by a Home Fire Safety Visit (HFSV) will ensure residents have added protection.

Linked fire detections can:

  • Ensure the early detection of fire
  • Provide a safe environment for residents
  • Reassure families and carers

A Home Fire Safety Visit can be organised at a time that suits you, day or night, simply call 0800 0731 999 or text ‘FIRE’ to 80800 to arrange.

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