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Complaints

Guide to our complaints process, who can complain, and how to make a complaint.

Wildfire update Monday 7 April, 2025

A 'very high' wildfire warning remains in place until Wednesday, 9 April.

Update on fire in derelict hotel in South Ayrshire

Firefighters remain at the scene of a major fire which broke out at the Station Hotel in Ayr on Monday evening.

SFRS and the public join together to remember James Braidwood

Over 50 people attended the service in Fortrose

Hotel Fire Safety

Your guide to staying safe while staying it a hotel.

SFRS appoints new Chief Officer

Deputy Chief Officer, Stuart Stevens, to be appointed as the new Chief Officer later this year.

Firefighters unite to create a legacy for fallen colleague

A crew of firefighters who completed an emotional journey in honour of their fallen colleague have raised more than £20,000 for charity

Three people who died in fire at New County Hotel, Perth named

A joint investigation between the Scottish Fire and Rescue Service and Police Scotland into the cause of a fire at New County Hotel, Perth is ongoing.

One of Scotland's longest-serving firefighters steps down after more than four decades of protecting communities

SFRS Chief Officer announces his intention to retire

Chief Officer Ross Haggart has signalled his intention to retire later this year after 30 years' service