Complaints Handling Procedure Part 5 - Customer Complaints Handling Procedure
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This file may not be suitable for users of assistive technology.
This is a guide for members of the public to understand the SFRS complaints process.
Complaints Handling Procedure Part 5 - Customer Complaints Handling ProcedurePDF335KBIf you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email SFRS.website@firescotland.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.