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Unwanted Fire Alarm Signals (UFAS)

Fire Alarm Systems provide an early warning of fire and are one of the most effective ways to keep your business, staff and customers safe in the event of a fire.

Unfortunately, most signals from these systems are not actual fires – they are false alarms often caused by cooking fumes, dust or a lack of maintenance. These unwanted fire alarm signals (UFAS) mean our fire crews are called out unnecessarily.

What's changing?

From 1 July 2023, we will stop attending automatic fire alarm (AFA) call outs to commercial business and workplace premises, such as factories, offices, shops and leisure facilities unless a fire has been confirmed.

Our control room operators will now be asking anyone who reports a fire alarm to check whether there is an actual fire or signs of fire, before sending the nearest resource.

This does not apply to sleeping premises, such as hospitals, care homes, hotels or domestic dwellings.

This change follows the SFRS public consultation in 2021.

It is estimated that this change will greatly reduce unnecessary call outs which will free up capacity to increase our operational availability, undertake more community safety prevention work and to upskill our staff.

Reducing Unwanted Fire Alarm Signals - Time for Change - Dutyholder Event 

We want to ensure that businesses have the appropriate guidance and advice to help reduce UFAS ahead of our change in response.

We have created a short survey to help us identify what this change means for your business and to identify what we can do to help you prepare. The survey will be open for four weeks and we would appreciate if you could take the time to complete it.

We will be holding a virtual dutyholder event on Monday 20 February at 10am to 1pm. Please confirm your attendance by signing up below.

Dutyholder Event Sign-Up

How you can help to reduce false or unwanted alarms

As a dutyholder you have a responsibility under the Fire (Scotland) Act 2005 to maintain the facilities and equipment provided. Failure to do this could lead to prosecution.

We fully support the installation of automatic fire alarm systems, but these systems must be fully managed and maintained to reduce false alarms and ensure that they activate at the right time and achieve the correct response.

You must work with your fire risk assessor and update your fire risk assessment with any changes.

What are the benefits of reducing false alarms?

  • Each false alarm can lead people to become complacent when they hear the fire alarm.
  • There is a cost to you as a business from productive time lost.
  • SFRS will not be diverted from other emergencies, training and other prevention and protection work.
  • Blue light responses lead to road accidents, so any reduction means less risk on our roads.

How to reduce UFAS

We have two initiatives in place to assist with reducing instances of UFAS. ‘TAKE5’ and ‘BE AWARE’ are simple and effective ways of delivering key information to staff and guests, allowing them to consider their actions in buildings.

Other key steps include:

  • Reviewing your Fire Safety Risk Assessment and keeping a log of all false alarms to identify any trends which should be raised with your alarm engineers.
  • Creating an action plan to reduce the chance of any false alarm occurring
  • Check detector types and their locations – would moving detectors or changing the type used reduce activations? Seek advice from your alarm engineer.
  • Upgrading automatic fire detection (AFD) systems that are obsolete with more modern technology e.g. ‘multi-sensing’ detectors
  • Fitting manual call points with protective plastic covers in problem, vulnerable or high traffic areas
  • Ascertaining whether any false alarms are a result of activating the wrong call points such as green emergency door release points
  • Keeping AFD systems appropriately maintained
  • Considering whether a link to an Alarm Receiving Centre is necessary or if it is appropriate to suspend the automatic dialling function whilst buildings are occupied or at certain times of the day
  • Seeking further guidance and advice from their alarm system provider or servicing agent as well as their local legislative fire safety officer

What do I need to do next?

  • As a dutyholder you must ensure that your premises are safe for staff, visitors and occupants in the event of a fire. You have a responsibility under the Fire (Scotland) Act 2005 to maintain the facilities and equipment provided. Failure to do this could lead to prosecution.
  • Staff and occupants should be made aware of how to respond safely to AFA activations in each premises. Ignoring them or assuming the fire and rescue service has been notified could put people at risk.
  • You should contact your insurance company to discuss the changes in response to AFA activations, but please note that SFRS will always attend a confirmed fire.
  • If there is a fire you should always call 999 immediately and follow other specific strategies, such as evacuation and assembly points.

Further guidance 

Further guidance is available in our Your Safety – Business Advice section

If you require further information or have any queries, then please email:

For specific guidance on eliminating unwanted fire alarm activations, refer to the Fire Industry Association and the National Fire Chiefs Council guidance

To find out more on our business advice: