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Operations Control rooms

Our control room is first point of contact when you dial 999 to report an emergency.

Reporting controlled burning

How to report controlled burning

Firefighters to put new training strategy into practice

Scottish Fire and Rescue Service launches five-year strategy to enhance firefighter training excellence

Real 999 call released to highlight the professionals answering emergencies

Content warning: What follows is a real recording of a 999 call to our Operations Control room during a flat fire. The audio could be distressing for some viewers.

‘My jaw dropped’: Veteran firefighter left stunned by family’s response after blaze

Scottish firefighters who extinguished a fire at a well-known family business in Glasgow’s east end say they’ve been ‘blown away’ by the owners’ response.

Grenfell Tower Inquiry: Phase 2 report

Our thoughts remain with those who were affected by the truly tragic events of the Grenfell Tower fire in June 2017.

SFRS marks 11th Annual Performance Review

Annual Performance Review in Stirling has heard that the Service must continue to evolve to meet Scotland's changing needs.

Open day for the next generation of Firefighter Control in Johnstone, Dundee, and Edinburgh

The Scottish Fire and Rescue Service is recruiting the next generation of 999 call handlers.

Firefighter marks World Suicide Prevention Day by sharing his story of loss to help others

Dundee law graduate finds purpose as 999 call handler helping people in times of crisis

When you dial 999 in an emergency, the voice on the other end of the line could be someone like Louise Kettles.