Operations Control teams based across Edinburgh, Dundee and Johnstone respond to countless emergency calls every day from members of the public.
And they use their knowledge, skills and expertise to quickly mobilise the appropriate resources required – while also providing a reassuring voice to those in greatest need.
In 2017 alone, they co-ordinated the SFRS response to more than 90,000 incidents, which can vary from fires, to floods and water rescues as well as chemical incidents and rescue from height.
International Control Room Week runs from Monday, October 22 to Sunday, October 28 and
recognises this dedication both here in Scotland and the UK – and also across the world.
Libby Logan is the Scottish Fire and Rescue Service’s Area Manager for Operations Control.
She said: “We are absolutely delighted to support International Control Room Week.
“Our committed Control Firefighters across Scotland are the unseen frontline, working together to play a critical role in the safety and wellbeing of Scotland’s communities.
“Lives have been saved by the calm advice given over the phone by our Control Firefighters, buying vital seconds for those trapped in a fire or other emergency situation.”
She continued: “I know from experience on that frontline that it takes a certain kind of individual to fulfil this difficult role – I would like to thank each of them for their dedication and professionalism in the face of often difficult situations.
“I would like to take this opportunity to extend that very same thanks to all of our Operations Control colleagues across the UK and also the world.”
In the last year, the SFRS welcomed 24 additional control firefighters to further enhance their resilience and call handling capability.
AM Logan added: “We have shown that we are absolutely committed to a more enhanced and resilient Service as the Scottish Fire and Rescue Service proposes to transform to do so much more for the people of Scotland.
“Part of delivering this vision is ensuring we have the right foundations in our robust Operations Control capability across the country.”
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