The Scottish Fire and Rescue Service scoops two major awards for delivering creative solutions to public service challenges

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ICT boss Sandra Fox says her staff have been given a “major boost” following the success at annual awards ceremony

Winner - Scottish Fire  Rescue ICT Team

The Scottish Fire and Rescue Service has scooped two major awards for delivering creative solutions to public service challenges.

The SFRS ICT team harnessed the latest technology to log freedom of information requests and data protection as well as complaints and compliments.

And the innovative new CRM system - which uses the Microsoft Dynamics platform - was delivered on time and on budget.

The team behind the major effort was recognised for the achievement at a glittering awards ceremony hosted by celebrity TV presenter Fred MacAulay at Edinburgh’s Dynamic Earth on 22 June.

Sandra Fox, SFRS’s Head of ICT, won the Connect Leader award, alongside Martin Leven of Police Scotland.

And the SFRS ICT team also won the Project Delivery Award for its Customer Relationship Management (CRM) System.

The annual ceremony is Scotland’s only event which celebrates excellence in public sector ICT.

Sandra told how the accolade was a “real boost” for all her staff operating across Scotland.
She said: “We are absolutely delighted to have won these awards.

“The CRM system helps ensure that SFRS meets legal obligations in respect of freedom of information and this new system brings the eight legacy services together.

“There is no doubt that ICT touches almost every change project that is taking place in SFRS - so to be recognised for our innovation is a real boost for ICT staff right across Scotland.”

She added: “Of course, I was delighted to be jointly named ICT Leader of the year but this is purely a reflection of the quality of the team. This award is for everyone who works in ICT.”

The SFRS is always seeking dynamic individuals to join specialist and administrative teams.

To find out more information about opportunities to join SFRS, register with myjobScotland to apply for vacancies or register for job alerts or visit our careers page.

Photo shows, from left to right: Fred MacAulay, Stuart Chalmers, Greg Aitken, Gary Bellfield, Gordon Orr from F5 network.

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