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Comments and Compliments

At the Scottish Fire and Rescue Service, we are committed to continually improving the service we provide to our communities and recognise that, to achieve this goal, we must listen and respond to the views of the public.

Our Compliments Handling Policy and Procedure is intended to ensure that our procedures in relation to comments and compliments are user focussed, fair, proportionate, consistent, accessible and easily understood.  We will use the feedback we receive to monitor our performance and will incorporate this information into our planning and governance processes in order to continually improve our Service.

We are keen to hear examples of good practice, excellent service delivery, individual acts of bravery or heroism, or of the simple attention to detail which exemplifies the caring service we provide to Scotland’s communities.

To make a comment or to pay us a compliment, please complete our Contact Form, selecting Compliments as the Subject.

To find out more about our Access to Information