Our Emergency Response

The Scottish Fire and Rescue Service will work to attend every 999 call that we receive during the course of the coronavirus (COVID-19) pandemic.

At present, we are maintaining high resilience across SFRS. However, should we have a significant staff absence, our highly trained Operations Control staff will assess received calls to make sure that we attend incidents where we can save life, or where we can prevent significant damage to buildings or properties.

Operations Control will make that assessment, and we may eventually have to place calls into a queue until resources can be made available.

To protect core services we have also taken steps to limit access to community fire stations to essential personnel only and ensure firefighters don’t attend any external events outside of fire stations, including some training events.

SFRS has been utilising Covid-19 testing facilities across a number of sites and in line with guidance, we are identifying staff on a daily basis who fit the testing criteria. These measures will allow staff to return to work as soon as possible.

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