Fire hydrant issues
Use this service to report a faulty or damaged fire hydrant
Identifying a fire hydrant
Yellow H signs in the street tell you a hydrant is nearby. The large number at the top tells us the size of the water main that feeds the hydrant, in millimetres.
The smaller number at the bottom tells us how far away the hydrant is from the sign, in metres. Some, but not all, indicate the direction of the hydrant too.
The lid on the ground should be embossed or engraved with FH. If the lid says anything else, it's not a hydrant.
Why report an issue?
We use these to refill our fire appliances or to access additional water supply while at an incident. We may need access to a hydrant at any time, so please report any issues as quickly as possible.
How to report a fire hydrant issue
If you believe there is an issue with a fire hydrant, report the issue as soon as possible.
Open hydrants should always be reported to Scottish Water; we do not respond to reports of open hydrants.
Scottish Water is available 24 hours a day, 7 days a week on 0800 0778 778 to deal with issues affecting water supplies and open hydrants across Scotland.
Please report less urgent issues by using our fire hydrant issue form.
Less urgent issues include;
- Minor leaks
- Broken or damaged hydrant lids
- Missing hydrant marker plates
- Other non-emergency hydrant defects
To help us resolve the issue as quickly as possible, please provide as much information as you can about the problem and its location. Please note reports submitted through the form are monitored during normal business hours only.
If the issue occurs outside normal business hours, Scottish Water should be contacted rather than submitting the reporting form.
If you are unsure who should deal with the issue, please contact Scottish Water for advice.
When will the issue be fixed?
We have limited resources to fix these issues, so we will assess the problem and prioritise it on severity. You may not hear back from us about it, but we will ensure every issue is addressed. We'll only be in contact if we need further information.
If we discover the issue isn't with a fire hydrant, we will pass the information to Scottish Water to investigate further - we'll only share the information about the location of the hydrant.