Consultation and Feedback

The Scottish Fire and Rescue Service exists to ensure the safety and wellbeing of the people of Scotland.

Our mission is working together for a safer Scotland as stated in our current Strategic Leadership Plan. We aim to consult and seek feedback on all our services to ensure that we understand our customers’ needs and expectations and develop our services to meet these needs.

One of the key principles and values that underline the approach we take in delivering our mission (and its associated objectives) is one of active consultation.

We consult and seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.

It's easy to get involved in our consultations and surveys, you can also complete our online comments and compliments form and our complaint form.

Long-Term Vision Consultation

The safety needs of communities across Scotland are changing. To respond to this, we want to evolve the service we provide and at the same time further improve what we do so that the people of Scotland have the best fire and rescue service possible.

We have launched the Long-term Vision Public Consultation for communities across Scotland to offer their views on the future direction of the SFRS and how to make the country an even safer place to live, work and visit.