Access to Information

Please note that due to the impact of COVID -19 virus, the Scottish Fire and Rescue Service have had to adapt new working practices. The Information Governance Team are monitoring and responding to urgent enquiries and undertaking essential activities but you will appreciate we are working remotely so capacity and access to our usual systems is significantly limited. As a result there will be significant change in the services we are able to provide therefore there may be a delay in providing a response.

We now have up to 60 working days to provide you with a response to a Freedom of Information Request.

We have 30 calendar days to provide you with a response to a Subject Access Request (Data Protection.

We will endeavour to respond as quickly as possible but in the meantime, we thank you for your patience and advise that the SFRS intends to provide a response as soon as practicable.


The Scottish Fire and Rescue Service is committed to promoting and actively developing a culture of openness, transparency and accountability embodied in the Access to Information legislation and our Access to Information Policy.  

Your right of access to information comes from:

  • General Data Protection Regulations 2018 
  • The Data Protection Act 2018
  • The Freedom of Information (Scotland) Act 2002
  • The Environmental Information (Scotland) Regulations 2004

The Freedom of Information (Scotland) Act 2002 was introduced to provide you with a right of access to information held by us.  You are entitled to access recorded information we hold, subject to certain conditions and exemptions. Further information is available in our Freedom of Information section.

We have prepared a Guide to Information (Publication Scheme) which sets out the information which we make available routinely and allows you to access this information quickly and easily without the need to submit a request under the Act.

We provide a range of prevention and emergency response services to the communities of Scotland. In order to do this, we keep essential personal information about people who use our services. Therefore, we may hold personal information about you.

We believe it is very important to treat personal information lawfully and correctly.  Under the Data Protection Act 2018 you have rights to be informed and to see what information is held about you. Further information is available in our Data Protection section.

The Environmental Information (Scotland) Regulations 2004 (EIRs) give you the right to ask for information which 'relates to the environment' held by us, subject to certain exceptions.  More details about the information which falls under the EIRs and how to access the information is available in our Environmental Regulations section.

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